客服新人职场成长记-<artentek>电子书

　　　　

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客服新人职场成长记

作者：携程机票服务部

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mobi/epub/pdf/awz3

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内容简介:

本书的主要内容是由携程心理组顾问以呼叫中心行业为背景，结合心理学知识与资深客服人实际职场经验编撰而成。全书共12讲，介绍了客服职场新人如何建立职业认知、修炼客服基本功、提升业务学习技巧、处理职场人际关系，分享了客服日常工作中的情绪与压力管理、与客户沟通的技巧、绩效管理与提升的方法、职业发展规划等方面的内容。本书适合服务行业从业人员使用，可作为呼叫中心的入职培训教材，也适合相关岗位的人员参考。

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